AlumniTaking service into your own hands

As the youngest concierge in Sweden to be honoured with the ”Les Clefs d’Or”, Erik has led an impressive career. But for Erik, this is only the beginning…

What was your career journey that led you to creating your own position?

I started working at the Upper House right after my studies through a management training programme. I began in reception and was moved around to manage different projects within the hotel. When my traineeship was complete, I was offered the position as Front Office Agent and was later promoted to Supervisor.


Based on the accumulated experiences I had gained in the hotel, I pitched a brand new position to my boss incorporating what I believed world class service should be.

What is your position today?

II am both Concierge and Front Office Manager at Upper House – a small 5-star hotel within the Gothia Towers Hotel. Trip Advisor has awarded us as the best hotel in Sweden for the third year in a row with the title Travelers Choice. Upper House has 53 rooms, our own lobby on the 25th floor, a Michelin star restaurant and a spa that won the title Best Spa Experience in Sweden 2018. A stay at our hotel, offers an experience for all your senses.


What is the best part about your job?


I am very passionate about human behaviour and how we treat people from different cultures and backgrounds always giving them the best service they expect from us. I believe that every one of guests should not have to worry about anything – a stay with us should feel like home. We want to create trust not as a guest of our hotel but as a guest in Gothenburg too. 

Royal Genie





What does a regular day in the office look like for you?


Every day is completely different, but that’s the charm about working in hospitality. I start my days by looking through our list of current guests and look at how we can make their visit as memorable as possible. Our approach is very proactive with our guests contacting them right away to see what we can do to assist them during their stay from recommending a restaurant or booking a special event to celebrate an occasion. 


After many years in this industry, you would think you have heard all the questions there is to ask, but there is always something new and surprising that comes up. I love this challenge!

What do you hope to achieve in the future?

I am very happy with what I am doing today and want to keep developing it further. 


If you could change one thing about the hospitality industry, what would it be?

I would insist that every 5-star hotel has a concierge. It’s a must! 


Erik will represent Sweden in the 2019 Young Concierge Award Ceremony taking place in Cannes on the 22ndto 27thof March. 


Graduate from SHMS Swiss Hotel Management School


Erik Montoya graduated in 2016 from SHMS Swiss Hotel Management School with a Bachelor’s Degree in Hospitality

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